Neutrina responds to new communication challenge from the European Union
In response to the growing demand for simpler and more transparent communications in banks and financial institutions, the EU is planning to introduce new regulations aimed at adapting the language and manner of communication to the needs of all citizens, including seniors. These changes will require companies not only to adapt to new standards, but also to implement modern technologies to support these processes. Neutrina is ready for these challenges and proposes modern solutions that will make the implementation of these regulations easier.
Key objectives of the EU directive
The European Union’s new regulations intend to simplify communications, make them more transparent and tailor content to the specific needs of different groups of citizens. It is expected that financial institutions, such as banks, and telecommunications and e-commerce companies will have to use simpler, clearer language and transparent communication that will allow customers to better understand the products and services offered. In addition, companies may be required to conduct educational activities to help customers, especially seniors, better understand their offerings and make conscious decisions.
How does Neutrina respond to these challenges?
Neutrina, being at the forefront of companies developing advanced technologies, fully understands the challenges associated with implementing new EU regulations. In response to these requirements, we propose the use of advanced large language models (LLM), which can revolutionize the way companies communicate with their customers.
LLM is a tool capable of adapting documents, marketing content, and call center scripts by simplifying language and tailoring it to the needs of various audience groups. By using LLM, communication becomes more understandable and effective, which is especially important in the context of serving seniors, youth, and other demographic groups that may have different requirements and preferences. Our language models not only simplify language, but also personalize messages to better tailor content to individual customers.
LLM in practise
Imagine that a bank has to adapt its documents and communications to new EU standards. With LLM, it is possible to quickly and efficiently convert complex legal language into simple and understandable communications that will be easier to digest for all customers, including the elderly. LLM can also analyze phone calls and email correspondence, adjusting the language to match the client’s communication style for more personalized and effective interactions.
The future of communication with Neutrina
We realize that the future of communication relies on the ability of companies to quickly adapt to changing regulations and customer needs. Neutrina, with its generative artificial intelligence, is ready to support companies in this process, offering tools that not only meet EU requirements, but also allow for significant improvements in customer service. We believe that our innovations will contribute to the creation of a more comprehensible, transparent and communication-adapted world, in which every customer, regardless of age or experience, will feel confident and comfortable using the services offered by modern companies.
